Hybrid Life & Disability Claims Assessor

LV=; Exeter; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

26 days holiday

Annual bonus

Flexible benefits

Cycle to work

Private medical insurance

Dental insurance

Pension scheme

Life assurance

Income protection

EAP

Virtual GP

Parental leave

Staff discounts

Job summary

LV= Life and Pensions in the UK is seeking a Protection Claims Assessor to join our claims team in a hybrid working model. You’ll assess Life and Disability Income Protection claims, ensure decisions align with departmental procedures, and communicate clearly with customers and providers.

We value empathy, accuracy and strong numerical skills, and you’ll be supported with training and flexible arrangements. Some Exeter visits may be required for events and training with expenses covered.

Qualifications

• Life and/or Disability Income Protection claims experience.
• Empathetic communication due to nature of calls.
• Strong numerical and communication skills.

Responsibilities

• Assess Life and/or Disability claims in accordance with departmental procedures and determine benefit level.
• Ensure decisions are explainable and justified, applying fair standards.
• Comply with regulatory and departmental controls while maintaining up-to-date medical knowledge for underwriting claims.
• Correspond with internal and external customers and service providers.

Skills

Claims experience

Empathy

Numerical accuracy

Communication skills

Job description

LV= Life and Pensions in the UK is seeking a Protection Claims Assessor to join our claims team in a hybrid working model. You’ll assess Life and Disability Income Protection claims, ensure decisions align with departmental procedures, and communicate clearly with customers and providers.

We value empathy, accuracy and strong numerical skills, and you’ll be supported with training and flexible arrangements. Some Exeter visits may be required for events and training with expenses covered.