Hybrid Customer Care & Claims Specialist

LV=; Exeter; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

26 days holiday including increases

Annual bonus scheme

Cycle to work

Pension with employer contribution

Employee discounts on LV= products

Free parking on-site

Coffee lounge and beverages

Tea and coffee facilities

Book-swap scheme

Mental Health first aiders and EAP

Job summary

LV= Life and Pensions in Exeter is advertising two 12 month FTC roles in our Protection New Business team. The positions are hybrid, with an initial training period and three days per week in the Exeter office.

The role is 37.5 hours per week, Monday to Friday 9am-5pm, with overtime available for business needs. Salary is £26,227.50, with potential progression through our career development framework.

Qualifications

• Experience providing outstanding customer service across sectors such as retail, hospitality, or healthcare.
• Strong communication and empathy with customers during challenging times.
• Ability to work well in a team and use initiative to solve problems.

Responsibilities

• Maintain contact with customers via telephone or email.
• Support customers processing policy changes and claims with care.
• Collaborate with Independent Financial Advisors to provide a smooth customer experience.

Job description

LV= Life and Pensions in Exeter is advertising two 12 month FTC roles in our Protection New Business team. The positions are hybrid, with an initial training period and three days per week in the Exeter office.

The role is 37.5 hours per week, Monday to Friday 9am-5pm, with overtime available for business needs. Salary is £26,227.50, with potential progression through our career development framework.