Claims Support Specialist - Life, CI & Disability (Hybrid)

Guardian1821; Reading; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Private Medical Insurance

Company Pension Scheme

Private dental insurance

Electric Vehicle Salary Sacrifice

Cycle to Work scheme

Comprehensive Europe and Worldwide旅行保険

Medical Cash Plan

Gym memberships

24/7 GP service

25 days holiday

Job summary

Guardian is seeking an experienced Claims Support candidate to assist our Claims Specialists in managing a portfolio of Life, Critical Illness and Disability claims. You will engage with customers, financial advisers and third parties by phone and email, supporting workflow and diary management to ensure smooth operations.

The role requires strong customer service, clear communication, and collaborative problem solving, with a focus on improving claims processes while complying with regulatory

Qualifications

• Great customer service skills with a passion to achieve the best outcome for the customer.
• Proactive and collaborative by nature, able to navigate ambiguity and drive improvements across the claims proposition.
• Knowledge of the UK protection insurance market and regulatory environment.
• Excellent verbal and written communication skills.
• Strong planning and organisational skills.

Responsibilities

• Support Claims Specialists in managing Life, Critical Illness and Disability claims with a high level of accuracy.
• Manage Premium Waiver and Fracture claims within an agreed claims authority as required.
• Carry out daily tasks such as managing the claims phone line, inbox and diary to support operations.
• Communicate with clients, advisers and third parties by email and telephone.
• Develop, review and update claims processes to improve operational performance.
• Adhere to financial, FOS, regulatory, legal and industry guidelines including DPA.
• Input and maintain claims data.
• Promote the Claims Department across the business.

Skills

Customer service

Communication skills

Planning & organisation

Team collaboration

Job description

Guardian is seeking an experienced Claims Support candidate to assist our Claims Specialists in managing a portfolio of Life, Critical Illness and Disability claims. You will engage with customers, financial advisers and third parties by phone and email, supporting workflow and diary management to ensure smooth operations.

The role requires strong customer service, clear communication, and collaborative problem solving, with a focus on improving claims processes while complying with regulatory