Hybrid Learner Engagement Officer | Growth & Qualifications

Skills4security; Warrington; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Home/hybrid working

Competitive salary

33 days annual leave

Enhanced pension

Life assurance 3 x salary

Refer a friend

Development opportunities

Funding qualifications

Job summary

Skills for Security in the United Kingdom is seeking a Learner Engagement Officer to support apprentices and their employers. You will manage a caseload, conduct progress reviews, and ensure regulatory compliance while maintaining accurate records and proactive learner care.

The role is full-time, permanent, and hybrid with 1-2 days on-site across Warrington and other centres; full training is provided. You will build relationships, chase submissions, and promote apprenticeship requirements

Qualifications

• Excellent organisational skills.
• Excellent written and verbal communication skills.
• Detail oriented and proactive.
• Ability to work on own initiative and meet deadlines.

Responsibilities

• Communicate effectively with apprentices and their employers.
• Accurately record details of conversations and updates.
• Hold regular progress reviews with apprentices and employers.
• Identify learners in need of additional support and report accordingly.
• Collaborate with sector specialists to contextualise feedback and drive improvement.
• Chase overdue interactions and submissions.
• Promote apprenticeship requirements beyond basic scope.
• Assist with early interventions where needed.
• Provide first-line support and signposting for learners and employers.
• Contribute to maintaining high education quality and compliance.
• Assist with exam invigilation when required.

Skills

Communication

Record keeping

Progress tracking

Support planning

Stakeholder engagement

Time management

Job description

Skills for Security in the United Kingdom is seeking a Learner Engagement Officer to support apprentices and their employers. You will manage a caseload, conduct progress reviews, and ensure regulatory compliance while maintaining accurate records and proactive learner care.

The role is full-time, permanent, and hybrid with 1-2 days on-site across Warrington and other centres; full training is provided. You will build relationships, chase submissions, and promote apprenticeship requirements