Learner Engagement Officer

Skills4security; Warrington; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Home/hybrid working

Competitive salary

33 days annual leave

Enhanced pension

Life assurance 3 x salary

Refer a friend

Development opportunities

Funding qualifications

Job summary

Skills for Security in the United Kingdom is seeking a Learner Engagement Officer to support apprentices and their employers. You will manage a caseload, conduct progress reviews, and ensure regulatory compliance while maintaining accurate records and proactive learner care.

The role is full-time, permanent, and hybrid with 1-2 days on-site across Warrington and other centres; full training is provided. You will build relationships, chase submissions, and promote apprenticeship requirements

Qualifications

• Excellent organisational skills.
• Excellent written and verbal communication skills.
• Detail oriented and proactive.
• Ability to work on own initiative and meet deadlines.

Responsibilities

• Communicate effectively with apprentices and their employers.
• Accurately record details of conversations and updates.
• Hold regular progress reviews with apprentices and employers.
• Identify learners in need of additional support and report accordingly.
• Collaborate with sector specialists to contextualise feedback and drive improvement.
• Chase overdue interactions and submissions.
• Promote apprenticeship requirements beyond basic scope.
• Assist with early interventions where needed.
• Provide first-line support and signposting for learners and employers.
• Contribute to maintaining high education quality and compliance.
• Assist with exam invigilation when required.

Skills

Communication

Record keeping

Progress tracking

Support planning

Stakeholder engagement

Time management

Job description

Due to significant growth, Skills for Security, the leading provider of apprenticeships to the Fire and Security sector, are looking to recruit an enthusiastic, knowledgeable and passionate Learner Engagement Officer to join our team on a fulltime, permanent basis.
Are you personable, detail oriented with the ability to build relationships? If so, a career with Skills for Security could be for you.

You don’t need to have knowledge of education and apprenticeships or the fire and security sector to be successful in this role, you will receive all the training you need. The key to success, is being able to talk to people, communicate effectively and keep accurate records.

Our learners are at the heart of everything we do where consolidating and recording details of the learners progress is paramount to supporting them, and their employers. Reporting and recording comments on progress vs target, identification of best practice and areas for improvement, along with pastoral support and guidance is critical to your success within this role.

Reporting to the Lead Learning Engagement Officer, you will be responsible for a caseload of learners completing formal progress reviews, in conjunction with our sector experts, to meet regulatory compliance and support the ongoing development of our learners. You will often be the first point of contact for learners and their employers so you can expect a variety of queries and challenges which you will be supported in resolving

Competence in the Fire and Security industry or knowledge and experience within education and/or apprenticeships is NOT required for this role.
This role can be based anywhere in the UK but must be within commutable distance to one of the centres listed below:

• Warrington

• Watford

• Dagenham

• Walsall

• Doncaster

Role requirements

• Communicate effectively with our apprentices and their employers

• Accurately record details of any and all conversations held

• Hold regular progress updates with apprentices and their employers

• Identify, report, plan and assist where learners may require any additional support

• Communicate with sector specialists to contextualise feedback and drive learner improvement

• Chase overdue interactions and work submissions

• Actively promote the requirements of apprenticeships beyond the subject area requirements

• Identify opportunities for early interventions where support is needed

• Follow external stipulated rules and quality requirements

• Provide first line support and effective signposting for learners and employers

• Drive the overall quality of education

• Exam invigilation

Person requirements

• Excellent organisational skills

• Excellent written and verbal communication skills

• Detail oriented

• Ability to work on own initiative and be proactive

• Flexible approach to working

• Ability to prioritise workload effectively

• Ability to work independently

• Strong time management skills, with the ability to meet set deadlines

What We Offer

• Home/hybrid working (expectation of 1-2 day per week on-site)

• Competitive salary and company bonus

• 33 days of annual leave, plus Christmas closure (3 days)

• Enhanced pension contributions

• Family friendly working hours

• Life assurance 3 x salary

• Refer a friend scheme

• Development and progression opportunities

• Funded qualification opportunities

Safer Recruitment:

As we accept students under 18 years of age and prioritise their safety, please note the following if we proceed with your application:

• We will require two references, specifically asking if there is any reason you should not be employed in roles involving responsibility for, or substantial access to, individuals under 18.

• We will need a satisfactory explanation for any gaps in your CV.A DBS check will be required before confirming your appointment

• If appointed, we will need to see your passport or other proof of identity and your original certificates.