Hybrid Knowledge Manager: Turn Complex Ops Into Clarity

Checkout.com; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Checkout.com is seeking a Knowledge Management Specialist to turn complex onboarding, risk and regulatory processes into clear, reusable guidance. You will collaborate with SMEs and teams across Operations, Product and Compliance to publish practical knowledge assets and ensure content reflects evolving requirements.

The role focuses on enabling frontline teams with accessible documentation, maintaining searchability and supporting AI‑assisted knowledge delivery in a fast‑growing fintech

Qualifications

• Experience in knowledge management, content creation, learning and development or instructional design.
• Hands‑on experience with a knowledge platform (Confluence, Zendesk, Notion).
• Comfortable with ambiguity and fast‑paced fintech environments.
• Understanding of operational workflows and day‑to‑day team realities.

Responsibilities

• Translate onboarding, fraud, disputes, complaints, and account security processes into clear knowledge assets for frontline and specialist teams.
• Capture, draft and publish knowledge as new workflows go live with rapid cadence.
• Act as knowledge liaison between Operations, Product, Compliance, Legal and Training teams.
• Track knowledge base performance and identify content gaps and improvement opportunities.
• Maintain taxonomy and tagging standards to ensure content findability and AI/assistant integration.

Skills

Knowledge management

Content creation

Instructional design

Communication skills

Editing

Cross‑functional collaboration

KM metrics

Tools

Confluence

Zendesk

Notion

Job description

Checkout.com is seeking a Knowledge Management Specialist to turn complex onboarding, risk and regulatory processes into clear, reusable guidance. You will collaborate with SMEs and teams across Operations, Product and Compliance to publish practical knowledge assets and ensure content reflects evolving requirements.

The role focuses on enabling frontline teams with accessible documentation, maintaining searchability and supporting AI‑assisted knowledge delivery in a fast‑growing fintech