Hybrid IT Technician: Field & Helpdesk — Training Available

IMT Resourcing Solutions; Swindon; Hybrid; GBP 28,800 - 35,200; Full time

Benefits offered by this job

25 days holiday

Pension

Mileage expenses

Training & development

Sick pay

Free parking

Job summary

IMT Resourcing Solutions is seeking an IT Technician in Swindon for a hybrid field-based and helpdesk role. You will provide 1st/2nd line support across education and commercial clients, both on-site and remotely.

The role covers diverse environments with exposure to Windows/macOS, Microsoft 365 and multi-vendor tech. Strong customer service, organisation, and a UK driving licence are essential.

Qualifications

• Minimum 2 years' experience in an IT support role.
• Strong knowledge of Windows 10/11, macOS and Microsoft 365.
• Experience with Active Directory, Intune and printer support.
• Good understanding of wired and wireless networking.
• Excellent troubleshooting and customer service skills.
• Strong organisational skills with the ability to manage your own workload.
• Professional communication skills and confidence working with a diverse client base.
• A proactive approach with a willingness to learn and develop.
• Full UK driving licence and access to your own vehicle.

Responsibilities

• Provide 1st and 2nd line IT support for education and commercial customers.
• Deliver a mixture of on-site field support and remote helpdesk support.
• Troubleshoot hardware, software, networking and AV issues.
• Support Windows 10/11, macOS, Microsoft 365, Intune, Active Directory and cloud services.
• Install, configure and image desktops, laptops, iPads and other devices.
• Manage user accounts, onboarding and offboarding activities.
• Perform routine system maintenance, antivirus checks and security monitoring.
• Maintain accurate documentation, asset records and helpdesk tickets.
• Liaise with third-party suppliers to resolve technical issues efficiently.
• Manage your own support queue, ensuring tickets are resolved professionally and within SLAs.

Skills

2 years experience

Windows 10/11

macOS

Microsoft 365

Active Directory

Intune

Printer support

Networking (wired/wireless)

Troubleshooting & customer service

Workload management

Communication with clients

Proactive learning

UK driving licence

Job description

IMT Resourcing Solutions is seeking an IT Technician in Swindon for a hybrid field-based and helpdesk role. You will provide 1st/2nd line support across education and commercial clients, both on-site and remotely.

The role covers diverse environments with exposure to Windows/macOS, Microsoft 365 and multi-vendor tech. Strong customer service, organisation, and a UK driving licence are essential.