Hybrid IT Systems Specialist – Azure & M365

ADP, Inc.; Margate; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

The Systems Administrator role at ACT Entertainment in Margate is a hands-on IT position supporting a distributed facility-based environment. You will own Help Desk escalations, manage Microsoft 365 and Azure, and oversee endpoint deployment and network troubleshooting in a hybrid work setting.

We expect 4+ years of practical IT experience, strong communication, and familiarity with ERP and multi-site environments.

Qualifications

• 4+ Years in a hands-on IT administrator or infrastructure support role.
• Solid working knowledge of Microsoft 365 administration.
• Practical experience with Azure: identity, basic resource management, endpoint policies.
• Ability to troubleshoot networking issues: LAN/WAN, VPN firewall basics.
• Previous endpoint management experience, e.g. Intune or equivalent MDM/RMM tooling.
• Strong communication skills in order to explain technical issues to non-technical colleagues.
• Previous experience supporting a manufacturing, distribution, or multi-site environment.
• Previous exposure to ERP systems or business-critical line-of-business applications.
• Scripting basics (PowerShell) for automation of routine tasks.
• Familiarity with ITSM platforms, e.g. FreshServices, ServiceNow, or similar)
• Prior experience working across multiple legal entities or brands under one IT umbrella a plus.
• Ability to work in-office up to 3 days per week.

Responsibilities

• Own and resolve Help Desk escalations across hardware, software, and connectivity issues.
• Administer and maintain Microsoft 365 and Azure environments: user provisioning, licensing, security policies, Intune/endpoint management.
• Manage and troubleshoot network infrastructure – switches, firewalls, Wi-Fi, VPN - supporting a facility-based operation.
• Deploy, configure, and maintain endpoint devices across the organization.
• Document processes and systems as they continue to improve, building institutional knowledge that outlasts any one person.
• Identify opportunities to modernize legacy workflows and propose practical alternatives.
• Partner with vendors and service providers to resolve issues and negotiate improvements.
• Support onboarding/offboarding, asset tracking, and general IT hygiene.
• Contribute to broader IT projects: tenant migrations, security hardening, tooling evaluations.
• Cross-train colleagues on new systems and best practices.
• Help shape IT policy and standard operating procedures as the team maturing.
• Performs other related duties as assigned.

Skills

M365 admin

Azure

Intune management

Networking basics

PowerShell

Communication skills

Tools

Microsoft 365

Azure

Intune

Job description

The Systems Administrator role at ACT Entertainment in Margate is a hands-on IT position supporting a distributed facility-based environment. You will own Help Desk escalations, manage Microsoft 365 and Azure, and oversee endpoint deployment and network troubleshooting in a hybrid work setting.

We expect 4+ years of practical IT experience, strong communication, and familiarity with ERP and multi-site environments.