Hybrid IT Systems Engineer – Remote & Onsite Support

One IT Support Ltd.; United Kingdom; Remote; GBP 38,000 - 56,000; Full time

Benefits offered by this job

Gym membership

Certifications training

Company pension scheme

Free hot drinks

32 days annual leave

£1,000 bonus

Job summary

One IT Support Ltd. is seeking an IT Systems Engineer to work primarily from the North Shields office with some client site visits in the North East.

You will split time between remote support and on-site duties, assisting internal staff with escalations and providing high-energy customer service. We require at least 2 years in a similar role, strong Windows and networking skills, and a full driving licence with own vehicle.

Qualifications

• Minimum 2 years of professional IT Systems Engineer experience.
• Strong Windows and server troubleshootingExperience in hybrid IT environments.
• Excellent communication and high-energy customer service at all levels.

Responsibilities

• Respond to support requests via phone and email promptly and professionally.
• Troubleshoot remotely and onsite as required, documenting fixes for future reuse.
• Resolve escalated issues and contribute to knowledge base with repeatable solutions.
• Manage IT infrastructure including servers, switches, CCTV, AV, and telephony.
• Mentor and support junior engineers and assist with project work.

Skills

Windows troubleshooting

Microsoft 365 administration

Advanced networking

VDI / RDS

PowerShell scripting

Customer service

Travel (own vehicle)

Team mentoring

Tools

PowerShell

Hyper-V

Microsoft 365

Job description

One IT Support Ltd. is seeking an IT Systems Engineer to work primarily from the North Shields office with some client site visits in the North East.

You will split time between remote support and on-site duties, assisting internal staff with escalations and providing high-energy customer service. We require at least 2 years in a similar role, strong Windows and networking skills, and a full driving licence with own vehicle.