Technical Support Advisor 1st Line FTC until March 31st 2027

Focus Group; Shoreham-by-Sea; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Holiday Allowance

Enhanced maternity, paternity, and adp

Paid volunteering day

Job summary

Focus Group is seeking an experienced IT Technical Support Analyst for a fixed term role until March 2027. This hybrid position is based in Shoreham-by-Sea and offers a salary between £30,000 and £40,000 depending on experience.

Join a strong team of support engineers dedicated to delivering technical excellence to customers across the UK. The ideal candidate will possess solid experience in desktop support, with a strong knowledge of Microsoft 365, Intune, and Azure Virtual Desktop.

Qualifications

• Solid hands-on experience in an IT support role.
• Strong track record of resolving issues efficiently and professionally.
• Ability to manage and prioritize effectively in a busy environment.

Responsibilities

• Handle a mix of 1st and 2nd line support requests.
• Diagnose, troubleshoot, and resolve issues across desktop hardware and software.
• Communicate clearly with people at all levels of technical confidence.

Skills

Desktop support

Microsoft 365

Intune

Azure Virtual Desktop

Troubleshooting

User communication

Job description

Technical Support Advisor 1st Line FTC until March 31st 2027

Department: Service Operations

Employment Type: Contract

Location: Shoreham-by-Sea

Compensation: £35,000 - £40,000 / year

Description

Technical Support Advisor 1st/2nd Line

Fixed Term Contract ending 31st March 2026

Based in Shoreham By Sea (Hybrid)

£30- £40,000 depending on experience

(Internal Job Level Reference: Associate)

About Focus Group

Focus Group is a £300m-revenue technology services company backed by Hg Capital, supporting over 30,000 SME customers across the UK with their essential business technology. Following our $1bn valuation in 2024, we're scaling fast - and the people behind our technology are central to everything we do.

The role

We're looking for an experienced IT Technical Support Analyst to join us on a fixed term basis through to the end of March 2027. Based hybrid at our Shoreham office, you'll be joining a strong team of support engineers who are at the heart of delivering technical excellence for our many customers across the UK.

Whether it's a tricky desktop issue or a more complex infrastructure problem, you'll bring sharp troubleshooting instincts and the know-how to see it through to resolution.

Key Responsibilities

What you'll be doing

You'll handle a broad mix of 1st and 2nd line support requests - diagnosing, troubleshooting, and resolving issues across desktop hardware and software, Microsoft 365 (Microsoft's cloud-based productivity suite), Intune (Microsoft's device management platform), Azure Virtual Desktop (AVD), and a range of other modern workplace technologies. You'll be methodical, user-focused, and able to communicate clearly with people at all levels of technical confidence.

Skills, Knowledge and Expertise

You'll need solid, hands-on experience in a similar IT support role, with a strong track record of resolving issues efficiently and professionally. Specifically, we're looking for:

• Extensive experience supporting desktop and end-user technologies
• Strong working knowledge of Microsoft 365, Intune, and Azure Virtual Desktop (AVD)
• Excellent troubleshooting skills - you can diagnose root causes, not just apply quick fixes
• The ability to manage your own workload and prioritise effectively in a busy environment
• A calm, helpful approach and a genuine desire to deliver great service

Why Focus Group?

We're ambitious, growing, and invested in our people. You'll join a team that genuinely collaborates, values doing the right thing, and takes pride in the service it delivers. Even as a fixed term hire, you'll be part of something meaningful - contributing to a business that's redefining managed technology services for thousands of customers across the UK.

Lets connect. Lets grow.

Benefits

• Holiday Allowance - 24 days + bank holidays + birthday leave.
• Hybrid working options - performance depending.
• Enhanced maternity, paternity and adoption leave.
• Paid volunteering day * regular charity events.
• Wider company benefits across health, financial wellbeing, Pension etc.