Hybrid IT Services Project Manager

Redcentric plc; Harrogate; On-site; GBP 45,000 - 65,000; Full time

Job summary

Redcentric plc in Harrogate is seeking a Project Manager - BAU to manage customer requests across Wireless, WAN & LAN, IAAS, VOIP and ICT, from order receipt to first bill and transition into Support.

The role requires proven project management experience in a managed services environment; strong communication, planning, budgeting, and stakeholder management in a fast-moving IT landscape.

Qualifications

• Previous Project Management Experience, ideally in a managed service organisation.
• Delivery VOIP, IAAS, Cloud Based Services, Wi-Fi, MPLS WAN, LAN.
• Proven ability to manage multiple projects simultaneously.
• Experience of working within a managed service organisation.
• Demonstrate a structured project approach.
• Knowledge of agile and hybrid project methods.
• Detailed infrastructure migration knowledge.

Responsibilities

• Ensure on-time, on-budget delivery of projects and client satisfaction.
• Agree and document project scope and produce the project plan.
• Resource management: assign the right people to tasks.
• Update internal and 3rd party tools; maintain project trackers.
• Provide accurate project updates and forecast reporting.
• Escalation management to ensure resolution and client satisfaction.
• Wellbeing and support for team members.

Skills

Project management experience

Delivery VOIP

IAAS

Cloud based services

Wi-Fi

MPLS WAN

LAN

Dynamics 365

Tools

Dynamics 365

Job description

Redcentric plc in Harrogate is seeking a Project Manager - BAU to manage customer requests across Wireless, WAN & LAN, IAAS, VOIP and ICT, from order receipt to first bill and transition into Support.

The role requires proven project management experience in a managed services environment; strong communication, planning, budgeting, and stakeholder management in a fast-moving IT landscape.