Hybrid IT Service Desk Analyst | Windows/M365 Support

Blue Cross UK; Burford; Hybrid; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Holidays 38 days plus

Wellbeing support

GP access

Health cash plan

Employee assistance

Pension scheme

CPD support

Life assurance

Pet insurance discount

Family friendly policies

Recognition scheme

Volunteer days

Job summary

Blue Cross UK is seeking an IT Service Desk Analyst to join our Information Services team in Burford. You will provide first and second-line IT support to over 1,000 colleagues across multiple locations, combining remote and face-to-face assistance with on-site visits as required.

You will install and maintain IT equipment, manage system access, and contribute to projects and continuous improvement. A full UK driving licence is essential for travel to Blue Cross sites.

Qualifications

• 1st and 2nd line IT support experience.
• Good Windows 10 knowledge.
• Experience with Microsoft Office 365 / M365.
• Experience administering Active Directory users and computers.
• Knowledge of IP networking.
• Full UK driving licence and ability to travel to remote sites.

Responsibilities

• Serve as first point of contact for IT incidents and service requests.
• Log, triage and resolve issues via the service desk system.
• Aim for high first contact resolution.
• Escalate issues to appropriate teams when needed.
• Provide remote, desk-side and site-based support across multiple locations.
• Install, configure and maintain IT equipment and software.
• Maintain accurate records and asset information.
• Assist with system access management per policies.
• Contribute to service improvements and project deployments.

Skills

Customer service

Communication

Problem solving

IT support

Teamwork

Travel to sites

Education

ITIL Foundation Certificate

Tools

Windows 10

Microsoft 365

Active Directory

IP networking

Job description

Blue Cross UK is seeking an IT Service Desk Analyst to join our Information Services team in Burford. You will provide first and second-line IT support to over 1,000 colleagues across multiple locations, combining remote and face-to-face assistance with on-site visits as required.

You will install and maintain IT equipment, manage system access, and contribute to projects and continuous improvement. A full UK driving licence is essential for travel to Blue Cross sites.