Hybrid IT Service Delivery Specialist — Wrexham

Heron Foods; Wrexham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A UK-based digital bank is seeking an IT Service Delivery Analyst in Wrexham. This role is crucial for enhancing service delivery and sustaining the stability of services. You will drive service improvements, monitor performance, and liaise with stakeholders. Ideal candidates have experience in Atlassian Jira administration, strong troubleshooting abilities, and knowledge of service management tools. The position offers competitive salary, hybrid working, and excellent benefits including 25 days holiday plus your birthday off.

Benefits

Competitive salary

25 days holiday PLUS your BIRTHDAY off

Pension contribution with Royal London

Private medical, dental and optical health insurance

Free breakfast available

Qualifications

• Experience in service delivery or systems administration.
• Strong IT service desk experience.
• Ability to understand technical disciplines.

Responsibilities

• Drive service improvement activities and processes.
• Monitor, manage, and report on IT service performance.
• Generate regular reports for management review.

Skills

Atlassian Jira Administration experience

Excellent communication skills

Strong troubleshooting and fault-finding skills

Understanding of Microsoft 365

Incident and problem management experience

Education

ITIL certification or demonstrable experience

Tools

Genesys telecommunications software

Service Management tools (e.g., Jira)

Job description

A UK-based digital bank is seeking an IT Service Delivery Analyst in Wrexham. This role is crucial for enhancing service delivery and sustaining the stability of services. You will drive service improvements, monitor performance, and liaise with stakeholders. Ideal candidates have experience in Atlassian Jira administration, strong troubleshooting abilities, and knowledge of service management tools. The position offers competitive salary, hybrid working, and excellent benefits including 25 days holiday plus your birthday off.