Hybrid IT Service Delivery Manager - Client Growth

A&O IT Group; Maidenhead; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

A&O IT Group is seeking a Service Delivery Manager in Maidenhead. You will act as the primary contact for assigned accounts, ensure service levels, customer satisfaction, and commercial control, including budgets and P&L.

The role supports growth by collaborating with sales and bid teams and coordinating with service partners both UK and internationally. Hybrid working with a requirement of at least three days in the office per week; the move from Bracknell to Maidenhead is planned for year end.

Qualifications

• Experience in a Customer Facing account management role in the IT industry.
• Experience of IT Services.
• Educated to Degree level.
• Experience in managing 3rd parties / Supplier Management.
• Good MS Office 365 skills – Word, Excel, Powerpoint.
• Team player with excellent communication skills, verbal and written.
• Proactivity, initiative and eager to progress.
• Organised, able to manage time effectively and prioritise tasks.
• Flexible and adaptable to meet changing business demands and working environments.

Responsibilities

• Provide the essential link between A&O IT Group and the client.
• Develop and sustain excellent customer relationships.
• Perform the role of primary point of contact for the assigned accounts.
• Manage all aspects of the A&O portfolio pertinent to the contracted deliverables with each assigned client.
• Conduct service reviews and service development meetings at regular intervals with the client.
• Develop and widen relationships within the account.
• Engage and manage service partners both UK and International.
• Support the leadership teams in any restructuring, future divestitures, mergers and acquisitions.
• Ensure the appropriate documentation e.g. Contract, Service Element Descriptions, Change Control Notes are created and maintained for assigned accounts.
• Negotiate and manage any required amendments to contract.
• Effectively managing third party relationships.
• Work with Project/ Transition management for the implementation of new business. Own and execute transitions of new business where the deliverables and scale are appropriate.
• Any other activities that enhance the service or financial performance of assigned accounts.
• Comply to company process and procedures and provide support in audits and quality assurance processes

Skills

Customer facing account management

IT Services

Communication skills

Supplier Management

MS Office 365

Proactivity

Education

Degree level

Tools

MS Office 365

Job description

A&O IT Group is seeking a Service Delivery Manager in Maidenhead. You will act as the primary contact for assigned accounts, ensure service levels, customer satisfaction, and commercial control, including budgets and P&L.

The role supports growth by collaborating with sales and bid teams and coordinating with service partners both UK and internationally. Hybrid working with a requirement of at least three days in the office per week; the move from Bracknell to Maidenhead is planned for year end.