Hybrid IT Service Delivery Lead for Strategic Accounts

A&O Corsaire; Maidenhead; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A&O IT Group is seeking a Service Delivery Manager to act as the single point of contact for assigned accounts. You will develop and sustain strong customer relationships, ensure contract SLAs are met, and maintain commercial control including P&L for your portfolio.

You will retain existing business while identifying growth opportunities with sales and bid teams, providing data for bid documents, and leading service reviews.

Qualifications

• Experience in a Customer Facing account management role in the IT industry.
• Experience in IT Services.
• Educated to Degree level.
• Experience in managing 3rd parties / Supplier Management.

Responsibilities

• Provide the essential link between A&O IT Group and the client.
• Develop and sustain excellent customer relationships.
• Perform the role of primary point of contact for the assigned accounts.
• Manage all aspects of the A&O portfolio pertinent to the contracted deliverables with each assigned client.
• Conduct service reviews and service development meetings at regular intervals with the client.
• Develop and widen relationships within the account.
• Engage and manage service partners both UK and International
• Support the leadership teams in any restructuring, future divestitures, mergers and acquisitions.
• Ensure the appropriate documentation e.g. Contract, Service Element Descriptions, Change Control Notes are created and maintained for assigned accounts.
• Negotiate and manage any required amendments to contract.
• Effectively managing third party relationships
• Work with Project/ Transition management for the implementation of new business. Own and execute transitions of new business where the deliverables and scale are appropriate.
• Any other activities that enhance the service or financial performance of assigned accounts. Within the constraints of the authority of the position.
• Comply to company process and procedures and provide support in audits and quality assurance processes

Skills

Customer facing

IT services

3rd party management

MS Office 365

Communication

Time management

Team player

Proactivity

Organisation

Education

Degree level education

Tools

MS Office 365

Contract management tools

Job description

A&O IT Group is seeking a Service Delivery Manager to act as the single point of contact for assigned accounts. You will develop and sustain strong customer relationships, ensure contract SLAs are met, and maintain commercial control including P&L for your portfolio.

You will retain existing business while identifying growth opportunities with sales and bid teams, providing data for bid documents, and leading service reviews.