Strategic IT Service Delivery Lead

A&O IT Group; Maidenhead; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A&O IT Group is seeking a Service Delivery Manager to act as the main liaison with assigned accounts, ensuring service levels are met and customer satisfaction is maintained. The role involves managing budgets, P&L, and coordinating with sales and bid support to grow the business.

You will lead service reviews, manage third-party relationships, and oversee transitions for new contracts, while ensuring documentation and compliance across the portfolio.

Qualifications

• Experience in a customer-facing account management role in the IT industry.
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Responsibilities

• Provide the essential link between A&O IT Group and the client.

Skills

Customer facing

IT services

Communication skills

Proactivity

Time management

Supplier management

Education

Degree level

Tools

MS Office 365

Job description

A&O IT Group is seeking a Service Delivery Manager to act as the main liaison with assigned accounts, ensuring service levels are met and customer satisfaction is maintained. The role involves managing budgets, P&L, and coordinating with sales and bid support to grow the business.

You will lead service reviews, manage third-party relationships, and oversee transitions for new contracts, while ensuring documentation and compliance across the portfolio.