IT Data Administrator

OpticoreIT; Dunstable; On-site; GBP 65,000 - 92,000; Full time

Job summary

Opticore IT is seeking a System Administrator to support CMDB administration and ITSM within ServiceNow for a 3-month contract in the UK. The role requires three days on-site per week in Dunstable, working with a major hospitality brand to maintain, validate, and improve Configuration Management data.

You will gather and validate information from diverse stakeholders, update CI attributes and relationships, and run workshops to confirm ownership and escalation contacts, with strong emphasis on

Qualifications

• Experience in CMDB/ServiceNow Administration.
• Experience in IT service Management environment.
• Experience supporting large-scale data quality & governance.
• Reporting & Excel proficiency.
• Proven ability to gather and validate information from multiple technical and non-technical stakeholders.

Responsibilities

• Maintain and improve Configuration Item, Service and Service Offering records within ServiceNow, working across Infrastructure, Applications, Networks, Security and Service Management teams to gather and validate information.
• Update CI attributes, ownership, support groups and relationships in ServiceNow
• Validate Service and Service Offering records with Service Owners and Tower Leads;
• Run workshops to confirm ownership, support arrangements and escalation contacts
• Track remediation of missing or inaccurate records using ServiceNow reporting.

Skills

CMDB/ServiceNow Administration

IT Service Management

Data quality governance

Reporting

Excel proficiency

Stakeholder management

Tools

ServiceNow

CMDB

Job description

Opticore IT is a specialist Network Engineer and Project Management consultancy offering a wide variety of opportunities to work within fast-paced, challenging environments across our client base spanning multiple sectors including Finance, Broadcast Media, Telecommunications and more.

Opticore IT are currently searching for a System Administrator who has experience working with CMDB administration and ITSM to come and join the team for a 3 month contract inside IR35 with scope to extend. This opportunity will require three days on site in Dunstable per week.

This opportunity will work within a major UK hospitality brand supporting the ongoing maintenance, validation and improvement of Configuration Management and Service Information data within ServiceNow.

What you'll be doing:

• Maintain and improve Configuration Item, Service and Service Offering records within ServiceNow, working across Infrastructure, Applications, Networks, Security and Service Management teams to gather and validate information.
• Update CI attributes, ownership, support groups and relationships in ServiceNow
• Validate Service and Service Offering records with Service Owners and Tower Leads;
• Run workshops to confirm ownership, support arrangements and escalation contacts
• Track remediation of missing or inaccurate records using ServiceNow reporting.

What you'll bring:

• Experience in CMDB/ServiceNow Administration
• Experience in IT service Management environment
• Experience supporting large-scale data quality & governance
• Reporting & Excel proficiency
• Proven ability to gather and validate information from multiple technical and non-technical stakeholders

Diversity:

At Opticore IT we embrace diversity and are committed to equal opportunities. We actively recruit for an inclusive and diverse workforce and as such, want to ensure we do everything we can to support your application.

We want you to feel empowered to let us know if you require any adjustments to be made with your application or interview process so please speak to our recruitment team.