Hybrid IR Implementation Project Manager

Equiniti; Gloucester; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Equiniti’s Notified division is seeking an enthusiastic Implementation Project Manager (Onboarding Specialist) to deliver top-notch support to clients. The role, based in Gloucester, focuses on tailoring IR websites, ensuring on-time, on-scope, and on-budget delivery, and identifying sales opportunities with account teams.

You will be the subject-matter expert on Notified products, providing consultative service and overseeing seamless technical implementation for diverse clients.

Qualifications

• Bachelor's degree from an accredited college or university in communications, marketing or business administration required.
• Equivalent work experience in a similar position may be substituted for educational requirements.
• Minimum of 2 years of experience in client service required.
• Minimum of 2 years of project management experience required or equivalent
• Proficient in English, both written and verbal required.
• Previous experience working in a SaaS environment is very beneficial.
• Strong Computer Skills (HTML and Photoshop – very beneficial!).
• Excellent customer service skills.
• Must be able to work independently and proactively with minimal supervision.
• Ability to work effectively with a variety of people in a team environment.
• Experience working in a fast-paced environment.
• Detail oriented & ability to juggle multiple tasks simultaneously.
• Team player with a positive attitude & diligent work ethic.

Responsibilities

• Client Liaison: Be the primary point of contact for assigned clients, delivering exceptional consultative support and ensuring their needs are met.
• Tailored Implementation: Customize and implement our products (IR websites) to meet specific client requirements, ensuring seamless integration and satisfaction.
• Project Management: Manage, prioritize, and participate in activities related to completing assigned projects or tasks efficiently.
• Transparent Communication: Keep clients informed about development timelines, ensuring all deliverables are on schedule and up to standards.
• Status Reporting: Provide management with detailed status reports on project progress and timelines.
• Team Collaboration: Work closely with internal teams to guarantee high-quality and timely service delivery to our clients.
• Client Education: Educate and train clients on product features, enhancements and industry best practices throughout their customer lifecycle.
• Client Satisfaction: Consistently exceed client expectations by thoroughly evaluating requests and providing mutually beneficial solutions.
• Quality Service: Identify obstacles to delivering top-tier customer service and communicate them to management with actionable feedback.
• Industry Knowledge: Stay updated on changes in the investor relations and public relations space to maintain relevant and informed service.

Skills

Client service experience

Project management

English proficiency

SaaS experience

Customer service

Independent work

Teamwork

Attention to detail

Fast-paced environment

Education

Bachelor's degree in communications/marketing/business administration

Equivalent work experience in lieu of degree

Tools

HTML

Photoshop

Job description

Equiniti’s Notified division is seeking an enthusiastic Implementation Project Manager (Onboarding Specialist) to deliver top-notch support to clients. The role, based in Gloucester, focuses on tailoring IR websites, ensuring on-time, on-scope, and on-budget delivery, and identifying sales opportunities with account teams.

You will be the subject-matter expert on Notified products, providing consultative service and overseeing seamless technical implementation for diverse clients.