Hybrid Insurance Support Officer: Claims & Policy Admin

Buckinghamshire Council; Aylesbury; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Buckinghamshire Council is seeking an Insurance Support Officer to join the Insurance Team. You will provide administrative and operational support across policy and claims functions, helping to manage insurance arrangements, claims records and supplier relationships.

This role operates within a career grade structure (G3-G5) with opportunities for progression; you will liaise with insurers, brokers, schools and Council services while maintaining compliance and accurate information.

Qualifications

• Educated to an appropriate level relevant to the grade (G3-G5).
• Experience in insurance, claims, administration or customer service environment.
• Professional qualifications, or commitment to them, would be advantageous.

Responsibilities

• Support the management of insurance claims and maintain accurate records.
• Handle customer and stakeholder enquiries via shared mailboxes.
• Process payments, invoices and insurance-related charges.
• Assist with insurance renewals, tenders and policy administration.
• Liaise with insurers, brokers, schools and Council services.
• Manage a caseload of non-contentious claims and at higher grades, more complex highways property damage and personal injury claims.
• Support the production of claims documentation and defence information.
• Ensure compliance with relevant legislation, policies and procedures.
• Maintain and update insurance information and communications for customers and schools.

Skills

Organisational skills

Customer service

Communication skills

Microsoft Office

Teamwork

Attention to detail

Analytical thinking

Job description

Buckinghamshire Council is seeking an Insurance Support Officer to join the Insurance Team. You will provide administrative and operational support across policy and claims functions, helping to manage insurance arrangements, claims records and supplier relationships.

This role operates within a career grade structure (G3-G5) with opportunities for progression; you will liaise with insurers, brokers, schools and Council services while maintaining compliance and accurate information.