Hybrid Insurance Customer Advisor – Service & Admin

Howden Group Holdings; Cheltenham; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Howden Group Holdings in the UK is seeking a Customer Service Advisor for our Commercial Schemes - Landlords team. You'll handle customer enquiries by phone and email, process policy documentation, and maintain records in a fast-paced environment.

After training in-office, you’ll work a hybrid pattern: three days in the office and two days at home, with a focus on accuracy, timely payments, and strong communication.

Qualifications

• Minimum 12 months' customer service experience.
• Previous administration experience.
• Comfortable working in a telephone-based environment.
• Experience handling high volumes of customer enquiries.

Responsibilities

• Handle customer enquiries by phone and email in a professional manner.
• Manage a high volume of incoming calls and provide excellent customer service.
• Process policy documentation and customer requests accurately.
• Update and maintain customer records and systems.
• Process payments in line with company procedures.
• Prioritise workloads to meet service standards and deadlines.
• Escalate complex queries when required.
• Participate in team meetings and training sessions.

Skills

Communication

Attention to detail

Data entry

Time management

Literacy & Numeracy

Education

GCSEs including Maths & English

Job description

Howden Group Holdings in the UK is seeking a Customer Service Advisor for our Commercial Schemes - Landlords team. You'll handle customer enquiries by phone and email, process policy documentation, and maintain records in a fast-paced environment.

After training in-office, you’ll work a hybrid pattern: three days in the office and two days at home, with a focus on accuracy, timely payments, and strong communication.