Customer Service Advisor - Commercial Schemes (Hybrid)

2136GB00 Howden UK Brokers Limited; Cheltenham; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

Howden is seeking a Customer Service Advisor for its Commercial Schemes - Landlords team. You will handle customer enquiries by phone and email, manage high call volumes and ensure accurate processing of policy documents and requests.

The role starts full-time in the office and shifts to a hybrid pattern (3 days in office, 2 days from home) after training, requiring strong communication, attention to detail, and ability to prioritise workload.

Qualifications

• Minimum 12 months' customer service experience
• Previous administration experience
• Comfortable working in a telephone-based environment
• Experience handling high volumes of customer enquiries
• GCSEs incl Maths & English required

Responsibilities

• Handle customer enquiries by phone and email in a professional manner
• Manage a high volume of incoming calls and provide excellent customer service
• Process policy documentation and customer requests accurately
• Update and maintain customer records and systems
• Process payments in line with company procedures
• Prioritise workloads to meet service standards and deadlines
• Escalate complex queries when required
• Participate in team meetings and training sessions

Skills

Customer service

Communication skills

Attention to detail

Data entry

Time management

Education

GCSEs incl Maths & English

Job description

Howden is seeking a Customer Service Advisor for its Commercial Schemes - Landlords team. You will handle customer enquiries by phone and email, manage high call volumes and ensure accurate processing of policy documents and requests.

The role starts full-time in the office and shifts to a hybrid pattern (3 days in office, 2 days from home) after training, requiring strong communication, attention to detail, and ability to prioritise workload.