Insurance Customer Service Advisor — Hybrid, Fast-Paced

hyperiongrp; Cheltenham; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

Howden in the United Kingdom is hiring a Customer Service Advisor for the Commercial Schemes – Landlords team. This fast-paced, office-based role is designed for someone with customer service and administration experience who enjoys speaking with customers by phone and email.

During training you will work in the office full-time. After onboarding you’ll move to a hybrid pattern: three days in the office and two days at home, while delivering accurate policy documentation and updating customer

Qualifications

• 12+ months of customer service experience.
• Administration experience required.
• Telephone-based environment experience.
• Handling high volumes of customer enquiries.

Responsibilities

• Handle customer enquiries by phone and email with professionalism.
• Manage a high volume of calls and provide great service.
• Process policy documentation and customer requests accurately.
• Update and maintain customer records and systems.

Skills

Communication

Customer service

Attention to detail

Administration & data entry

Literacy & numeracy

Prioritisation

Education

5 GCSEs (Maths & English)

Job description

Howden in the United Kingdom is hiring a Customer Service Advisor for the Commercial Schemes – Landlords team. This fast-paced, office-based role is designed for someone with customer service and administration experience who enjoys speaking with customers by phone and email.

During training you will work in the office full-time. After onboarding you’ll move to a hybrid pattern: three days in the office and two days at home, while delivering accurate policy documentation and updating customer