Insurance Retentions Advisor | Hybrid Role

Hastings Direct; Leicester; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

5% annual discretionary Bonus

On-site restaurant

Refer a friend £500

25 days holiday + BH

Job summary

Hastings Direct in Leicester is seeking a customer service advisor to support policy renewals. You will listen to customers, discuss renewal options, and use our systems to offer suitable products and pricing.

You will be part of a busy team, with full training and a clear path to progression, working 37.5 hours per week with hybrid office/remote arrangements after the initial training period.

Qualifications

• Experience in delivering quality customer outcomes.
• Able to overcome customer objections and drive a positive resolution.
• Strong communication and active listening.

Responsibilities

• Assist customers with renewals and policy changes, identifying needs and offering suitable products.
• Use training and systems to provide accurate quotations and pricing.
• Explain products clearly and ensure customers understand their policy, quotes, and services.

Skills

Customer service

Communication

Active listening

Problem solving

Resilience

Persuasive

Inbound calls

In-house software

Tools

In-house software

Job description

Hastings Direct in Leicester is seeking a customer service advisor to support policy renewals. You will listen to customers, discuss renewal options, and use our systems to offer suitable products and pricing.

You will be part of a busy team, with full training and a clear path to progression, working 37.5 hours per week with hybrid office/remote arrangements after the initial training period.