Hybrid Customer Advisor - Training & Growth

Hastings Direct; Bexhill-on-Sea; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday

Pension match up to 10%

Life insurance (4 x base salary)

Discounts on Hastings Direct products

Tech scheme / cycle to work

Job summary

Hastings Direct in the United Kingdom is looking for a Customer Representative to support customers at renewal, handle inquiries, and provide product and price information. You will join a busy team in a customer-focused environment and use in-house systems to recommend suitable policies and quotes.

The role offers hybrid working with training, a starting salary of £26,230, potential increase after 12 weeks to £26,550, and progression opportunities up to £29,500 based on performance and

Qualifications

• Transferable skills such as resilience, persuasiveness and customer centricity.
• Experience in delivering quality customer outcomes.
• Self-motivated individuals that take pride in what they do and who can demonstrate politeness and problem-solving skills.
• Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening).
• Computer skills: you'll take inbound calls whilst navigating our in‑house software systems.

Responsibilities

• Join a busy team within a customer focused environment, supporting customers renewing their policy.
• Active listening to customer queries and understanding changes to policy details.
• Utilise training and Hastings Direct systems to offer the most suitable products and pricing.

Skills

Transferable skills

Customer outcomes experience

Self-motivated

Objection handling

Computer skills

Tools

In-house software systems

Job description

Hastings Direct in the United Kingdom is looking for a Customer Representative to support customers at renewal, handle inquiries, and provide product and price information. You will join a busy team in a customer-focused environment and use in-house systems to recommend suitable policies and quotes.

The role offers hybrid working with training, a starting salary of £26,230, potential increase after 12 weeks to £26,550, and progression opportunities up to £29,500 based on performance and