Policy Renewal Specialist - Hybrid & Growth

Hastings Direct; Leicester; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Up to 5% annual discretionary Bonus

Hybrid working (1 day per week in the/

On-site restaurant 'Harrys' & Costa

25 days holiday + bank holidays

Pension match up to 10%

Life insurance (4 x base salary)

Discounts & cashback with retailers

Refer a friend £500

Job summary

Hastings Direct in Leicester is seeking a Customer Representative to support policy renewals. You’ll be the first point of contact for customers at renewal, actively listening to queries and guiding them to the best policy options and pricing.

The role features hybrid working after a 12-week in‑office training phase, with a starting salary of £26,230 rising to £26,550 and potential progression to £29,500. You’ll join a busy, customer-focused team and contribute to a supportive, growth‑oriented

Qualifications

• Transferable skills for customer outcomes and problem solving.
• Ability to listen, understand policies, and explain options clearly.
• Strong verbal and written communication in a customer-facing role.

Responsibilities

• Be the voice of Hastings during policy renewals and assist customers.
• Listen carefully, gather details, and advise on suitable products and pricing.
• Utilise training and systems to ensure accurate information is shared first time.

Skills

Resilience

Persuasiveness

Customer centricity

Communication skills

Active listening

Tools

In-house software

Job description

Hastings Direct in Leicester is seeking a Customer Representative to support policy renewals. You’ll be the first point of contact for customers at renewal, actively listening to queries and guiding them to the best policy options and pricing.

The role features hybrid working after a 12-week in‑office training phase, with a starting salary of £26,230 rising to £26,550 and potential progression to £29,500. You’ll join a busy, customer-focused team and contribute to a supportive, growth‑oriented