Hybrid Infrastructure & Network Engineer – Global MSP

CyberNorth; North East; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

EV car scheme

Sponsored training

Private medical insurance

Flexible benefits

Job summary

Waterstons is seeking an experienced Infrastructure & Network Engineer to support client IT environments through monitoring, maintenance and escalation. The role will involve working on both on‑premises and cloud components, with hybrid working and in‑office presence in Durham or Glasgow where possible.

You will be part of a wider Support Services team, collaborating to resolve issues, improve systems and ensure service quality.

Qualifications

• A good understanding of a range of IT services.

Responsibilities

• Taking reactive ownership of issues arising from a fast-flowing alert ticketing system and our Infrastructure Monitoring boards.
• Ensuring the customer is communicated with and that these issues are dealt with promptly.
• Proactively looking for opportunities to improve our solutions and customers’ businesses to add value through the use of technology by spotting trends and patterns noticed through the monitoring of Client Infrastructure.
• Working within a larger team to provide a range of support from 1st to 3rd line, with the potential to spend time on site with our clients nationwide.
• Liaising with third parties and internal IT teams to resolve their Infrastructure and Network issues.
• Recording your time when working on issues to enable accurate billing to clients.

Skills

Windows Server

AD/DNS-DHCP

SCCM

Exchange

VMware

Hyper-V

Azure

AWS

Cisco

Juniper

SQL

Veeam

Teams

ITIL

Tools

LogicMonitor

PowerShell

Bash scripting

Job description

Waterstons is seeking an experienced Infrastructure & Network Engineer to support client IT environments through monitoring, maintenance and escalation. The role will involve working on both on‑premises and cloud components, with hybrid working and in‑office presence in Durham or Glasgow where possible.

You will be part of a wider Support Services team, collaborating to resolve issues, improve systems and ensure service quality.