Senior Cloud Infrastructure Engineer – Hybrid (Azure/M365)

AWD online; West of England; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

25 days’ holiday pro rata plus bankhol

Company pension

Income Protection

Health Cash Plan

Death in Service (4 x salary)

Training & Development

Employee discounts

Volunteer Day

Job summary

AWD online is seeking a Senior Cloud Infrastructure Engineer to act as a senior escalation point across Microsoft 365, Azure, on-premises and hybrid environments. The role combines complex support with project delivery in a hands-on capacity.

You’ll diagnose incidents, drive sustainable resolutions within an ITIL-aligned framework and contribute to design, migration and transition activities while developing SME-level expertise. Hybrid work in the Bristol area.

Qualifications

• Previous third-line or similar experience delivering cloud support or projects
• Microsoft Azure infrastructure and Microsoft 365 application support (Exchange, SharePoint, OneDrive)
• Microsoft 365 security and compliance knowledge (Defender, Purview, Intune)
• Active Directory and Entra ID, Windows Server and on-premises/hybrid Microsoft infrastructure
• SCOM, SCCM/MECM and WSUS
• SQL Server database administration and PowerShell scripting
• Advanced troubleshooting and independent issue resolution
• Ability to produce designs, topologies and scripts with IP/licensing awareness
• Server and desktop hardware support and backups
• Compliance with security and data privacy policies
• Customer-focused with ownership and initiative
• Right to work in the UK; visa sponsorship not available

Responsibilities

• Provide third-line support for cloud, on-premises infrastructure and applications, owning complex issues to resolution
• Diagnose incidents, identify root causes and drive sustainable resolutions
• Design, implement and support cloud services for customers and users
• Contribute to design, implementation, migration and transition across enterprise environments
• Own small projects or tasks and contribute to service improvements and roadmap
• Maintain Microsoft 365 and endpoint devices
• Support Azure infrastructure and networking elements
• Support security, governance and ISO requirements
• Maintain certification and SME-level knowledge and share expertise
• Participate in on-call rota

Skills

Microsoft Azure infrastructure

Microsoft 365 application support

Exchange

SharePoint

OneDrive

Defender

Purview

Intune

Active Directory

Entra ID

Windows Server

PowerShell scripting

SQL Server administration

ITIL processes

On-call support

Tools

SCOM

SCCM/MECM

WSUS

Job description

AWD online is seeking a Senior Cloud Infrastructure Engineer to act as a senior escalation point across Microsoft 365, Azure, on-premises and hybrid environments. The role combines complex support with project delivery in a hands-on capacity.

You’ll diagnose incidents, drive sustainable resolutions within an ITIL-aligned framework and contribute to design, migration and transition activities while developing SME-level expertise. Hybrid work in the Bristol area.