Hybrid Housing Portfolio Manager

Riverside Group; Tees Valley; Hybride; GBP 27 000 - 36 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Generous pension

Flexible working options

Investment in learning and development

Wide range of benefits

Résumé du poste

Riverside Group in Middlesbrough is seeking a Portfolio Officer to manage housing services and act as an account manager for third‑party relationships, ensuring high‑quality services are delivered to customers in a defined patch.

The role is permanent, 37.5 hours per week, with a Monday–Friday hybrid pattern and a salary of £31,302.63 per annum. You’ll work with internal teams, external partners and Local Authorities to maximise income, reduce voids and support residents.

Qualifications

• Proven track record of delivering a high quality customer service function, preferable in the housing sector.
• Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others.
• Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.
• Proven track record of delivering a high quality customer care service including complex needs customers.

Responsabilités

• Directly deliver a range of housing services to specific properties within a designated patch including allocations and lettings and income collection.
• Accountable for patch profitability, minimising void rent loss, identify cash leakage, working in partnership with colleagues to carry out inspections, property viewings and managing tenancy sign ups and new tenancy visits.
• Working in partnership with the Income and Processing Officer, Portfolio Officers will be responsible for and maximisation activities, signposting for advice and carrying out home visits during arrears pursuance processes.
• Commission, direct and influence other teams including third parties as appropriate to resolve low level anti-social behaviour issues, hate crimes, and issues impacting community cohesion, escalating complex cases as appropriate.
• Work collaboratively with a range of stakeholders to

Description du poste

Riverside Group in Middlesbrough is seeking a Portfolio Officer to manage housing services and act as an account manager for third‑party relationships, ensuring high‑quality services are delivered to customers in a defined patch.

The role is permanent, 37.5 hours per week, with a Monday–Friday hybrid pattern and a salary of £31,302.63 per annum. You’ll work with internal teams, external partners and Local Authorities to maximise income, reduce voids and support residents.