Hybrid Housing Officer: Tenancy & Community Wellbeing

Southern Housing; St Leonards; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Southern Housing is seeking a Housing Officer to join our team in Hastings. You will help residents sustain tenancies, build relationships and provide practical housing advice, covering a varied caseload across communities.

Role is full-time, 35 hours per week, based at Muriel Matters House, Hastings. Hybrid work with 3 days in the office and travel to surrounding areas to support residents and service delivery.

Qualifications

• Experience in a housing environment, including dealing with nuisance/harassment and knowledge of relevant legislation and tenancy enforcement.
• Proven ability to follow processes, use initiative and deliver excellent customer service.
• Professional curiosity to identify residents with complex support needs.
• Meets targets and deadlines, prioritises workloads and works under pressure.
• Excellent communication skills across channels.
• Ability to work effectively as part of a team in an agile environment.
• A full UK driving licence and access to a vehicle for travel across communities.

Responsibilities

• Conduct property viewings, minimise void turnaround times and prepare homes for new residents.
• Manage tenancy enforcement processes, including preparing documents, serving notices and court attendance.
• Carry out neighbourhood inspections and lead local initiatives to improve estate standards and wellbeing.
• Support income recovery by working with the Income Team to maximise rent and service charge collection.
• Ensure compliance with health and safety requirements and coordinate statutory inspections.

Skills

Housing management

Customer service

Communication

Teamwork / Agile

Job description

Southern Housing is seeking a Housing Officer to join our team in Hastings. You will help residents sustain tenancies, build relationships and provide practical housing advice, covering a varied caseload across communities.

Role is full-time, 35 hours per week, based at Muriel Matters House, Hastings. Hybrid work with 3 days in the office and travel to surrounding areas to support residents and service delivery.