Hybrid Housing Licensing Assistant

Adecco Portugal; Banstead; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Adecco Group UK & Ireland is seeking a Housing Enforcement Assistant to support the Property Licensing Scheme on a temporary 3-month basis. The role is hybrid in Croydon and will involve responding to enquiries from residents, landlords and licence applicants, while assisting with licensing administration and records management.

You will handle calls, emails and written enquiries, liaise with internal teams and external agencies, and help ensure accurate information and excellent customer

Qualifications

• Excellent customer service experience handling enquiries from the public.
• Strong verbal and written communication skills.
• Excellent telephone manner and interpersonal skills.
• Experience in a busy and demanding environment.
• Ability to handle challenging situations calmly and sensitively.
• Good IT skills with Microsoft Office and databases.

Responsibilities

• Act as a first point of contact for enquiries relating to housing and licensing services.
• Provide accurate, timely and professional information to the public and stakeholders.
• Respond to telephone, email and written enquiries and correspondence.
• Support the administration of property licensing applications and maintain records/databases.
• Liaise with internal departments, external agencies, landlords, tenants and residents.
• Prioritise and manage a varied workload while maintaining high customer service standards.
• Support the wider team during the Property Licensing Scheme implementation.

Skills

Customer service

Communication skills

Telephone etiquette

Organisational skills

Data entry

IT skills

Problem solving

Independent work

Stakeholder liaison

Tools

Microsoft Office

Databases

Job description

Adecco Group UK & Ireland is seeking a Housing Enforcement Assistant to support the Property Licensing Scheme on a temporary 3-month basis. The role is hybrid in Croydon and will involve responding to enquiries from residents, landlords and licence applicants, while assisting with licensing administration and records management.

You will handle calls, emails and written enquiries, liaise with internal teams and external agencies, and help ensure accurate information and excellent customer