Housing Enforcement Assistant (Property Licensing)

Adecco Portugal; Banstead; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Adecco Group UK & Ireland is seeking a Housing Enforcement Assistant to support the Property Licensing Scheme on a temporary 3-month basis. The role is hybrid in Croydon and will involve responding to enquiries from residents, landlords and licence applicants, while assisting with licensing administration and records management.

You will handle calls, emails and written enquiries, liaise with internal teams and external agencies, and help ensure accurate information and excellent customer

Qualifications

• Excellent customer service experience handling enquiries from the public.
• Strong verbal and written communication skills.
• Excellent telephone manner and interpersonal skills.
• Experience in a busy and demanding environment.
• Ability to handle challenging situations calmly and sensitively.
• Good IT skills with Microsoft Office and databases.

Responsibilities

• Act as a first point of contact for enquiries relating to housing and licensing services.
• Provide accurate, timely and professional information to the public and stakeholders.
• Respond to telephone, email and written enquiries and correspondence.
• Support the administration of property licensing applications and maintain records/databases.
• Liaise with internal departments, external agencies, landlords, tenants and residents.
• Prioritise and manage a varied workload while maintaining high customer service standards.
• Support the wider team during the Property Licensing Scheme implementation.

Skills

Customer service

Communication skills

Telephone etiquette

Organisational skills

Data entry

IT skills

Problem solving

Independent work

Stakeholder liaison

Tools

Microsoft Office

Databases

Job description

Job Title: Housing Enforcement Assistant (Property Licensing)

Location: Croydon, CR0 1EA - Hybrid Working - 3 days office / 2 days remote

Hourly rate 18.92 PAYE / 25.03 Umbrella per hour

Contract Length: 3 -month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours

ASAP Start

About the Role

We are seeking an experienced and customer-focused Housing Enforcement Assistant to join our team on a temporary 3-month basis to support the implementation of a Property Licensing Scheme. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys providing exceptional customer service while supporting important housing and licensing services.

Working as part of a busy team, you will act as a key point of contact for residents, landlords, licence applicants and other stakeholders, responding to enquiries, providing accurate information, and supporting a range of administrative processes related to property licensing and private sector housing services.

The role will involve handling telephone, email and written enquiries, maintaining accurate records, supporting casework and ensuring a high standard of customer care at all times. The role aligns closely with responsibilities outlined in the including customer enquiries, property licensing administration, record management and stakeholder liaison.

Key Responsibilities

• Act as a first point of contact for customer enquiries relating to housing, property licensing and related services.
• Provide accurate, timely and professional advice to members of the public and stakeholders.
• Respond to telephone, email and written enquiries, complaints and correspondence.
• Support the administration of property licensing applications and maintain accurate records and databases.
• Research and gather information to provide informed responses to customer enquiries.
• Assist with the processing of licensing-related documentation and administrative tasks.
• Liaise with internal departments, external agencies, landlords, tenants and residents as required.
• Prioritise and manage a varied workload while maintaining excellent customer service standards.
• Support the wider team during the implementation of the Property Licensing Scheme. These duties reflect key aspects of the housing enforcement and property licensing support functions described in the attached role profile.

Essential Skills and Experience

We are looking for candidates who can demonstrate:

• Excellent customer service skills and experience handling enquiries from members of the public.
• Strong verbal and written communication skills.
• Excellent telephone manner and interpersonal skills.
• Experience working in a busy and demanding environment.
• Ability to deal with challenging situations professionally, calmly and sensitively.
• Strong organisational skills with the ability to manage competing priorities.
• Ability to prepare clear, concise and well-structured responses to customer enquiries and complaints.
• Ability to work independently, use initiative and research information to provide accurate advice.
• Good IT skills and experience using databases, Microsoft Office applications and customer management systems.
• A positive, enthusiastic and adaptable approach to work.

Desirable Skills and Experience

• Knowledge of the housing sector.
• Knowledge and experience of property licensing schemes.
• Experience working within a regulatory, enforcement or local authority environment.
• Understanding of private sector housing services and housing legislation. These areas are highlighted within the attached housing enforcement role profile as beneficial knowledge for supporting property licensing and housing services.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.