Hybrid Housing Complaints Officer Advocate for Residents

Civic Recruitment Limited; Broxtowe; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Civic Recruitment Limited is recruiting for a Housing Complaints Officer on a 6-month contract with a local authority. The role is hybrid with a typical 37-hour week, and includes acting as the single point of contact for complainants and managing Stage 1 housing complaints from receipt to resolution.

You will investigate matters impartially, gather evidence, and liaise with Housing Services teams to ensure timely, fair outcomes in line with relevant legislation and policy.

Qualifications

• Experience in customer complaints handling, investigations or case management.
• Experience producing detailed written responses and reports.
• Experience dealing with sensitive or difficult customers.

Responsibilities

• Manage all Stage 1 housing complaints from receipt to resolution.
• Act as main contact for complainants with clear, timely communication.
• Investigate complaints impartially in line with policies and legislation.
• Gather information to establish facts and findings.
• Coordinate with Housing Services and other teams to resolve complaints.

Skills

Customer service

Investigation

Communication

Problem solving

Education

GCSE English and Maths

Housing / Public Administration qualification

Job description

Civic Recruitment Limited is recruiting for a Housing Complaints Officer on a 6-month contract with a local authority. The role is hybrid with a typical 37-hour week, and includes acting as the single point of contact for complainants and managing Stage 1 housing complaints from receipt to resolution.

You will investigate matters impartially, gather evidence, and liaise with Housing Services teams to ensure timely, fair outcomes in line with relevant legislation and policy.