Hybrid Housing Complaints Investigator – Immediate Start

Niyaa People Ltd; Evesham; Ibrido; GBP 28.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

Immediate start

Competitive hourly rate

Descrizione del lavoro

Niyaa People Ltd in Worcestershire is seeking an experienced Complaints Officer for a three-month temporary contract with an immediate start. You will manage a high-volume caseload, focusing on repairs and contractor performance, and draft clear responses to residents.

The role requires hands-on QL housing management system use, Housing Ombudsman experience, and prior housing association complaints experience, with hybrid working options.

Competenze

• Hands-on experience using the QL housing management system - essential
• Housing Ombudsman experience - essential
• Experience handling complaints within a housing association or social housing provider - essential
• Experience investigating complex complaints, particularly repairs and contractor performance
• Excellent written and verbal communication skills
• Strong organisational skills and ability to manage a high volume of cases

Mansioni

• Managing and investigating formal complaints, including Stage 1 and Stage 2 cases
• Using the QL housing management system to access and review relevant housing records
• Investigating repairs-related complaints by reviewing case histories, tenancy records and contractor information
• Liaising with internal teams and stakeholders to obtain information and resolve complaints
• Drafting formal complaint responses and outcome letters in line with the Housing Ombudsman's Complaint Handling Code
• Identifying recurring issues, investigating root causes and recommending service improvements
• Maintaining accurate case records and ensuring complaints are progressed within required timescales

Conoscenze

Housing Ombudsman experience

Complaints handling

Contractor performance investigations

Strumenti

QL housing management system

Descrizione del lavoro

Niyaa People Ltd in Worcestershire is seeking an experienced Complaints Officer for a three-month temporary contract with an immediate start. You will manage a high-volume caseload, focusing on repairs and contractor performance, and draft clear responses to residents.

The role requires hands-on QL housing management system use, Housing Ombudsman experience, and prior housing association complaints experience, with hybrid working options.