Housing Complaints Investigator - Hybrid & Improvement

The Oyster Partnership; East Horsley; Híbrido; GBP 28.000 - 38.000; Tempo integral

Resumo da vaga

The Oyster Partnership Ltd. in Surrey is seeking a Housing Complaints Officer to join a Local Authority's housing services team. Hybrid working, full-time, temporary contract.

You will manage complaints from initial receipt through to resolution, ensuring residents receive timely, professional outcomes while helping to drive service improvements. You will work with residents, contractors and internal teams, maintaining high standards of written and verbal communication, and handle a varied

Qualificações

• Experience handling complaints within housing, local government, or a customer-focused environment.
• Strong investigation and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage a varied caseload and meet deadlines.
• Knowledge of complaint handling procedures and customer service best practice.

Responsabilidades

• Manage and investigate housing complaints.
• Draft clear and professional complaint responses.
• Liaise with residents, contractors, and internal teams.
• Ensure complaints are handled within agreed timescales.
• Support Housing Ombudsman enquiries and investigations.
• Identify trends and recommend service improvements.

Descrição da vaga

The Oyster Partnership Ltd. in Surrey is seeking a Housing Complaints Officer to join a Local Authority's housing services team. Hybrid working, full-time, temporary contract.

You will manage complaints from initial receipt through to resolution, ensuring residents receive timely, professional outcomes while helping to drive service improvements. You will work with residents, contractors and internal teams, maintaining high standards of written and verbal communication, and handle a varied