Housing Complaints Investigator (Hybrid)

The Oyster Partnership; Addlestone; Hybride; GBP 28 000 - 36 000; Plein temps

Résumé du poste

The Oyster Partnership is recruiting a Housing Complaints Officer for a forward-thinking Local Authority in Surrey. This hybrid, full-time role focuses on managing complaints from receipt to resolution, ensuring timely, professional outcomes while driving service improvements.

You will handle investigations, draft responses, liaise with residents and internal teams, and support Ombudsman inquiries, contributing to enhanced resident experience and service delivery.

Qualifications

• Experience handling complaints in housing, local government, or a customer-focused environment.
• Strong investigation and problem-solving skills.
• Excellent written and verbal communication abilities.
• Ability to manage a varied caseload and meet deadlines.

Responsabilités

• Manage and investigate housing complaints.
• Draft clear and professional complaint responses.
• Liaise with residents, contractors, and internal teams.
• Ensure complaints are handled within agreed timescales.
• Support Housing Ombudsman enquiries and investigations.

Connaissances

Complaint handling

Investigation

Written & verbal comms

Deadline management

Description du poste

The Oyster Partnership is recruiting a Housing Complaints Officer for a forward-thinking Local Authority in Surrey. This hybrid, full-time role focuses on managing complaints from receipt to resolution, ensuring timely, professional outcomes while driving service improvements.

You will handle investigations, draft responses, liaise with residents and internal teams, and support Ombudsman inquiries, contributing to enhanced resident experience and service delivery.