Hybrid Home Ownership Specialist – Part-Time

Clarion Housing Group; Norwich; Hybrid; GBP 33,000 - 39,000; Part time

Benefits offered by this job

Hybrid role

Flexible working arrangements

Job summary

Clarion Housing Group in Norwich is seeking two Home Ownership Specialists to join our Home Ownership Directorate. This part-time, hybrid role involves managing leasehold processes and delivering a compliant, customer-focused service to homeowners and leaseholders.

Candidates should have experience in housing or property management, strong leasehold knowledge, and excellent communication skills. Proficiency in MS Office and a proactive approach are highly desirable.

Qualifications

• Experience in housing or property management and leasehold legislation.
• Proven customer service skills and ability to handle sensitive enquiries.
• Strong communication and collaboration with internal/external partners.

Responsibilities

• Deliver a compliant, customer-focused service to homeowners and leaseholders.
• Manage home ownership processes to ensure a smooth and positive customer journey.
• Review leases and relevant legislation; engage cross-functionally with internal teams and external partners.

Skills

Leasehold management

Housing experience

Customer service

Cross-functional collaboration

MS Office

Tools

MS Office

Job description

Clarion Housing Group in Norwich is seeking two Home Ownership Specialists to join our Home Ownership Directorate. This part-time, hybrid role involves managing leasehold processes and delivering a compliant, customer-focused service to homeowners and leaseholders.

Candidates should have experience in housing or property management, strong leasehold knowledge, and excellent communication skills. Proficiency in MS Office and a proactive approach are highly desirable.