First-Notification Claims Advisor – Hybrid

Hastings Direct; Leicester; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Up to 5% annual discretionary bonus

Hybrid working – one day per week in-<

25 days’ holiday + bank holidays

Pension match up to 10%

Life insurance

Discounts on Hastings Direct products

Tech scheme and health assessments

Refer-a-friend bonus

Job summary

Hastings Direct is hiring a Customer Advisor for First Notification of Loss in Leicester. The role involves taking inbound calls at the incident point, logging claims through multiple portals, and supporting accuracy for speedy processing. Hybrid work; training in Leicester with remote work rest of the time.

The starting salary is £26,230, with five‑week training and a supportive team environment. Expect a customer‑facing role that requires empathy, clear communication and careful information

Qualifications

• Passion for delivering outstanding customer service.
• Strong decision-making abilities using available resources.
• Ability to work independently and as part of a team.
• Accurate information capture and record-keeping.

Responsibilities

• Handle inbound calls from customers at the point of incident.
• Log claims from multiple portals, including police reports and out‑of‑hours channels.
• Gather information, validate details and complete steps to move claims forward.
• Listen to customers, capture detailed accounts, and establish liability quickly.
• Deliver a first‑class customer experience with care and empathy, setting clear expectations.

Skills

Customer service

Decision making

Independent working

Data capture

Interpersonal skills

Communication skills

Job description

Hastings Direct is hiring a Customer Advisor for First Notification of Loss in Leicester. The role involves taking inbound calls at the incident point, logging claims through multiple portals, and supporting accuracy for speedy processing. Hybrid work; training in Leicester with remote work rest of the time.

The starting salary is £26,230, with five‑week training and a supportive team environment. Expect a customer‑facing role that requires empathy, clear communication and careful information