Hybrid Growth Specialist — SMB Platform Adoption & Upsell

Xero

Manchester

Hybrid

GBP 55,000 - 75,000

Full time

13 days ago

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Job summary

Xero in the United Kingdom is seeking a Business Growth Specialist to drive platform adoption among small businesses by connecting customers with advanced plan features and tailored add-ons to streamline operations and grow subscriptions.

The role centers on consultative engagement, diagnosing challenges, and delivering tailored solutions while collaborating with marketing, product, and onboarding teams in a hybrid setup based in Milton Keynes or Manchester.

Qualifications

Background in customer success, account management, or consultative sales with focus on product adoption.
Ability to discover customer pain points and position ecosystem solutions like payments or payroll.
Familiarity with Salesforce and data dashboards for tracking progress.
Mentor peers and lead structured discovery conversations.
Analytical thinker who uses data insights to solve operational challenges.
Ability to manage customer portfolios independently while meeting campaign goals.

Responsibilities

Partnering with high-potential small businesses using Salesforce to identify up-sell and cross-sell opportunities.
Executing targeted growth campaigns alongside predictive analytics tools to highlight key product natural upgrade points.
Testing and refining revenue playbooks, discovery methodologies, and value-based selling techniques.
Collaborating with cross-functional teams to share customer feedback and influence future product expansion.