Platform Growth & Adoption Specialist

Xero; Milton Keynes; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Xero is seeking a Business Growth Specialist to drive platform adoption for small businesses, guiding them to unlock the full potential of our ecosystem. You will connect customers with advanced plan capabilities and tailored add-ons to improve operations and subscription growth.

In this role, you will engage consultatively, diagnose challenges, and deliver tailored solutions aligned with business maturity.

Qualifications

• Experience in customer success, account management, or consultative sales with focus on product adoption.
• Ability to discover customer pain points and position ecosystem solutions like payments or payroll.
• Familiarity with Salesforce and modern data dashboards.

Responsibilities

• Engage customers consultatively to drive platform adoption and upsell.
• Identify opportunities for multi-product adoption to grow subscription value.
• Collaborate with cross-functional teams to feedback and influence product expansion.
• Design and refine revenue playbooks and discovery methodologies.

Skills

Customer success

Account management

Consultative sales

Product adoption

Data-driven decision making

Mentoring peers

Tools

Salesforce

Data dashboards

Job description

Xero is seeking a Business Growth Specialist to drive platform adoption for small businesses, guiding them to unlock the full potential of our ecosystem. You will connect customers with advanced plan capabilities and tailored add-ons to improve operations and subscription growth.

In this role, you will engage consultatively, diagnose challenges, and deliver tailored solutions aligned with business maturity.