Hybrid GIS Implementation Specialist

NEC Software Solutions; Nottingham; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private Medical Cover

25 days holiday

Group Pension Plan

Life assurance

Flexible benefits

Job summary

NEC Software Solutions is seeking an Implementation Consultant (GIS) to provide expert technical support and drive ongoing improvements in GIS solutions. The role is hybrid, based in our Long Eaton office 50% of the time and remote 50% of the time, with potential site visits for installations and consultancy tasks.

You will work closely with customers to install, configure, and optimize GIS systems, deliver consultancy, and support databases, ensuring robust performance and customer satisfaction.

Qualifications

• Background in software implementation and relevant work experience.
• Experience in technically supporting customers and working across multiple products.
• Experience in handing off and escalating issues to other teams and management.
• Service Desk experience handling complex customer issues globally.
• Good knowledge of relational databases (SQL Server or Oracle).

Responsibilities

• Install and configure GIS software for customers.
• Receive and respond to technical support inquiries from a range of customers.
• Provide GIS consultancy to deliver services on-site and in the cloud.
• Handle database administration tasks including backups, monitoring, and recovery.
• Create documentation and deliver training sessions for customers and colleagues.
• Build relationships with customers to understand requirements and meet objectives.
• Collaborate with engineering and other teams to resolve complex inquiries.

Skills

Software implementation

Customer support

Service Desk

SQL Server / Oracle

Tools

GIS software

IIS

CAD/ICCS

SQL Server

Oracle

Job description

NEC Software Solutions is seeking an Implementation Consultant (GIS) to provide expert technical support and drive ongoing improvements in GIS solutions. The role is hybrid, based in our Long Eaton office 50% of the time and remote 50% of the time, with potential site visits for installations and consultancy tasks.

You will work closely with customers to install, configure, and optimize GIS systems, deliver consultancy, and support databases, ensuring robust performance and customer satisfaction.