GIS Analyst

NEC Software Solutions; United Kingdom; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Pension

Life assurance

Group pension

Flexible benefits

LinkedIn Learning

Job summary

NEC Software Solutions is seeking a GIS Analyst to deliver expert geospatial support and consultancy. The role involves maintaining and improving geospatial products, diagnosing complex issues, and ensuring high service quality.

You will travel to NEC locations across the UK as required and may perform on-site installations and consultancy tasks. The ideal candidate has a geospatial degree and hands-on experience with databases (SQL Server, PostgreSQL, Oracle) and a customer-facing background.

Qualifications

• Background in Geospatial or related discipline at degree level.
• Experience in supporting multiple products for customers.
• Experience in a service desk environment with global customers.
• Knowledge of relational database management systems.

Responsibilities

• Define service and support best practices.
• GIS consultancy on customer databases on-site and in the cloud.
• Handle database administration tasks including backups and recovery.
• Create documentation and deliver trainings for customers and internal teams.
• Contribute to data analysis and scenario modelling for emergency services.
• Collaborate with customers and internal teams to resolve complex enquiries.

Skills

Geospatial knowledge

Customer support experience

Analytical skills

Team collaboration

Education

Geospatial degree

Tools

SQL Server

PostgreSQL

Oracle

Job description

Company Description

Come join us and make a difference in the world!

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.co

Job Description

The GIS Analyst is responsible for providing expert technical support on Geospatial products to our customers. This will also include providing maintenance, and the continuous improvement of products, systems, and services to ensure optimal performance, reliability, and customer satisfaction. The role involves diagnosing and resolving complex technical issues, delivering proactive solutions, and collaborating with internal teams and external stakeholders to enhance service delivery. The GIS Analyst also contributes to the development of best practices, technical documentation, and process improvements, ensuring compliance with organisational standards and driving operational efficiency. The role will be primarily home based but as the team has colleagues working across several UK locations, travel to and working at these sites will be required based on business need. There may also be a need for the GIS Analyst to carry out site visits for installation, configuration and consultancy tasks. This is a customer facing role and regular contact with NECSWS customers is expected.

Main Responsibilities

Defines Service and Support Best practice

• Receiving and replying to technical support enquiries from a range of customers and working through issues
• GIS consultancy. Working with a range of customers to deliver Geospatial consultancy services including creating, maintaining and administering customer databases on-site and in the cloud
• Handling database administration tasks, including backups, monitoring, alerts and data recovery
• Creating documentation, carrying out training courses online or on-premises for customers, and providing database support internally and externally
• Opportunities to contribute to data analysis and scenario modelling for emergency services clients
• Building relationships. Working closely with customers to understand their requirements and provide services to meet their objectives.
• Working as part of the technical services team, and other technical teams across the business to resolve complex enquiries Works to NEC Values and Expectations
• The role holder is expected to fully embrace NEC Values The above list is not exhaustive and indicates the core duties and responsibilities. The post holder will be expected to perform other duties as required by the Business

Qualifications

A background in Geospatial or a related discipline to degree level, and relevant work experience

• Experience in technically supporting customers and working across multiple products
• Working as part of a technical team and experience in handing off and escalating issues to other teams and management
• Working in a Service Desk environment, handling a variety of complex of issues with customers spread globally
• Experience in analytical and statistical data modelling
• A good knowledge of relational database management systems (for example Microsoft SQL Server, PostgreSQL or Oracle)

Personal Skills and Competences

Experience of managing multiple customer problems at the same time

Excellent communicator – Personal and Presentation Skills

• An interest in Geospatial technologies
• Excellent analytical skills
• Problem Solving
• Enjoy working as a team
• Self-motivated and enthusiastic to learn and develop

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.