Hybrid: First-Line Support & Sales Specialist

Automatic Data Processing, Inc.; West of England; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Klipboard is seeking a customer support professional in Bristol to handle queries by phone and email, diagnose issues, and provide solutions across hardware and software. The role requires methodical work, initiative, and strong communication in a fast-paced hybrid environment with three days in the office and two work-from-home days.

As part of a global company, you will contribute to high-quality service, learn about ERP/SaaS solutions, and collaborate with colleagues to resolve cases

Qualifications

• Meticulous, methodical approach to tasks and documentation.
• Strong initiative and ability to work independently.
• Flexible and open-minded to changing priorities.
• Thrives in a fast-paced environment and manages multiple tasks.
• Works well with others and communicates clearly.
• Adheres to site rules and promotes a culture of performance.
• Duties include duty of care and health & safety compliance.

Responsibilities

• Identify hardware and software solutions.
• Diagnose and troubleshoot technical issues.
• Manage multiple cases simultaneously.
• Test and evaluate configurations for new hardware.
• Deal with day-to-day returns.
• Handle customer queries by phone and email professionally and efficiently.
• Handle internal queries by phone and email professionally and efficiently.

Skills

Attention to detail

Initiative

Flexibility

Fast-paced environment

Teamwork

Adherence to rules

Performance culture

Job description

Klipboard is seeking a customer support professional in Bristol to handle queries by phone and email, diagnose issues, and provide solutions across hardware and software. The role requires methodical work, initiative, and strong communication in a fast-paced hybrid environment with three days in the office and two work-from-home days.

As part of a global company, you will contribute to high-quality service, learn about ERP/SaaS solutions, and collaborate with colleagues to resolve cases