Finance Systems Support Specialist - Hybrid Bristol

Balanced Hiring; West of England; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Private health insurance

Generous holiday allowance

Time working abroad

Regular team socials

Job summary

Balanced Hiring is partnering with a fast-growing cloud finance software business to hire a Software Support Consultant for its Bristol team. You’ll become the go-to person for customers when their finance system isn’t working as expected, with a focus on accuracy and clear communication.

The role suits someone with hands-on accounting experience or ERP/finance software support, who enjoys digging into problems, explaining concepts to CFOs and AP clerks, and contributing to product improvements.

Qualifications

• Hands-on accounting experience or experience supporting/consulting on ERP/accounting software
• Solid grasp of core finance processes (purchase and sales ledger, month end, reconciliations, reporting)
• Logical, analytical approach to unfamiliar problems
• Evidence that you can teach yourself complex systems
• Excellent written and verbal communication

Responsibilities

• Picking up customer queries and owning them from first contact to resolution
• Investigating issues across system set-up, accounting, processes and data, and finding root causes
• Explaining finance concepts and system behaviour clearly to CFOs or AP clerks
• Working with consulting, product and development to resolve tricky cases
• Spotting recurring issues and feeding back to improve the product and customer experience
• Writing clear help guides and internal notes so the team works faster
• Balancing a busy caseload without compromising quality

Skills

Accounting experience

ERP software

Analytical thinking

Self-learning

Communication skills

Tools

ERP software

Accounting systems

Job description

Balanced Hiring is partnering with a fast-growing cloud finance software business to hire a Software Support Consultant for its Bristol team. You’ll become the go-to person for customers when their finance system isn’t working as expected, with a focus on accuracy and clear communication.

The role suits someone with hands-on accounting experience or ERP/finance software support, who enjoys digging into problems, explaining concepts to CFOs and AP clerks, and contributing to product improvements.