Hybrid Field Support & Project Admin Specialist

Otis; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Otis London is seeking a highly organized Field Support Coordinator to join our team in a hybrid London office. You will support project teams, coordinate documentation, and deliver exceptional customer service in a fast-paced environment.

Reporting to the Delivery Operations Admin Team Lead, you will work with Project Managers, Sales and Technical Support to keep projects on track, manage inquiries, and ensure quality and safety procedures are followed.

Qualifications

• Experience in administrative, project coordination, or customer support roles.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service abilities.

Responsibilities

• Support project teams with administrative and coordination activities.
• Manage customer inquiries, bookings, and change orders.
• Upload, download, and distribute project documents and drawings via portals and systems.
• Maintain project files, design registers, and online questionnaires.
• Assist with project documentation and operational administrative duties; ensure policy compliance.

Skills

Administrative skills

Project coordination

Customer service

Organizational skills

Communication skills

Team player

Tools

Microsoft Office

CRM

Document management systems

Job description

Otis London is seeking a highly organized Field Support Coordinator to join our team in a hybrid London office. You will support project teams, coordinate documentation, and deliver exceptional customer service in a fast-paced environment.

Reporting to the Delivery Operations Admin Team Lead, you will work with Project Managers, Sales and Technical Support to keep projects on track, manage inquiries, and ensure quality and safety procedures are followed.