Field Support Coordinator

Otis Elevator Co.; Greater London; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

Otis London is seeking a Field Support Coordinator to provide administrative support, coordinate project documentation, and deliver excellent customer service from our new London office. You will work with Project Managers, Sales, and Technical Support teams in a hybrid London setting, supporting internal stakeholders and customers on project administration tasks.

Key duties include handling customer inquiries, bookings, change orders, and document management, while ensuring compliance with

Qualifications

• Previous experience in an administrative, project coordination, or customer support role.

Responsibilities

• Support project teams with administrative and coordination activities.

Skills

Administrative experience

Project coordination

Customer support

Organizational skills

Communication skills

Microsoft Office

CRM systems

Document management

Tools

Microsoft Office

CRM

Job description

Location: Otis London, 96 Great Suffolk Street, Southwark, London, SE1 0BE

Date Posted: 2026-08-07

Country: United Kingdom

Location: Otis London, 96 Great Suffolk Street, Southwark, London, SE1 0BE

Field Support Coordinator

Location: London, UK (Hybrid Working Available) At Otis, we move 2 billion people every day and maintain approximately 2.4 million customer units worldwide, making us the world's leading elevator and escalator manufacturing, installation, and service company. Our people, innovation, and commitment to safety have helped shape the skylines and communities we serve for more than 170 years.

We are now looking for a highly organized and service minded Field Support Coordinator to join our team in our new London office. This is an excellent opportunity for someone who enjoys providing administrative support, coordinating project documentation, and delivering exceptional customer service in a fast-paced environment. Reporting to the Delivery Operations Admin Team Lead, you will be part of a local team supporting both internal stakeholders and customers in project administrative tasks, working closely with Project Managers, Sales and Technical Support teams.

What You'll Do

• Support project teams with administrative and coordination activities
• Manage customer enquiries, bookings, and change orders
• Upload, download, and distribute project documents and drawings through customer portals and internal systems
• Maintain project files, design registers, and online questionnaires
• Support sales and operations teams with customer service and administrative processes
• Assist with project documentation and operational administrative process duties, including user manuals, elevator parts and product upgrade details
• Ensure compliance with company policies, quality standards, and environmental health and safety procedures
• Collaborate with colleagues across the business and provide cover for similar support roles when needed

What We're Looking For

• Previous experience in an administrative, project coordination, or customer support role
• Strong organizational skills and attention to detail
• Excellent communication and customer service skills
• Comfortable managing multiple tasks and deadlines
• Proficiency with Microsoft Office, CRM and document management systems
• A proactive, team-oriented approach with a willingness to learn

If you're a detail-oriented professional who enjoys keeping projects organized and supporting customers and colleagues alike, we'd love to hear from you.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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