Hybrid Enterprise Software Implementation Specialist

MICHAEL MCLEAN LTD; Bedford; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Hybrid work

Bedford location

Job summary

MICHAEL MCLEAN LTD is seeking a Software Implementation Specialist to lead technical discovery and support for complex customer solutions. The role involves troubleshooting APIs, databases and integrations, and collaborating with customer IT teams to resolve challenges.

The position offers hybrid work with 2 days onsite and 3 days from home, a competitive salary of £50-60K, and immediate start. Bedford-based role with accessible commuting options.

Qualifications

• Experience with relational databases and SQL.
• Experience with REST APIs, SOAP/web services, JSON/XML and authentication.
• Knowledge of application servers, Windows services, logs and hosted environments.
• Experience with system integrations, data mapping and troubleshooting.
• Ability to communicate complex technical concepts to technical and non-technical stakeholders.
• Background in enterprise software, application support (L2/L3) or technical consultancy.

Responsibilities

• Lead technical discovery and support complex customer solutions.
• Investigate and resolve challenging application issues; identify root causes.
• Troubleshoot APIs, web services, integrations, databases and customer environments.
• Support technical implementations, upgrades, migrations and deployments.
• Collaborate with customer IT teams and partners to understand requirements and resolve challenges.
• Provide engineering with evidence-based investigations when defects are escalated.
• Build repeatable troubleshooting processes and share knowledge across the business.

Skills

SQL & DB

APIs & Web Services

Apps & Logs

System Integrations

Technical Communication

Enterprise Software

Job description

MICHAEL MCLEAN LTD is seeking a Software Implementation Specialist to lead technical discovery and support for complex customer solutions. The role involves troubleshooting APIs, databases and integrations, and collaborating with customer IT teams to resolve challenges.

The position offers hybrid work with 2 days onsite and 3 days from home, a competitive salary of £50-60K, and immediate start. Bedford-based role with accessible commuting options.