Hybrid Endpoint Operations Specialist (Windows & Mobile)

Sky; Livingston; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Free Sky TV

Pension up to 9%

Private healthcare

Digital GP and dental insurance

Discounts on Sky products

Share save and Tech schemes

Sky VIP rewards

Job summary

Sky is seeking an Associate Technical Specialist to join the Client Technology team within Global Enterprise IT. You’ll support the secure, compliant and reliable operation of Sky’s Windows and mobile estate, assisting with vulnerability remediation, patching and first- and second-line support.

You’ll work in a hybrid model with 2 days in the office weekly, contributing to documentation and continuous improvement across endpoint platforms.

Qualifications

• Experience managing or supporting Windows endpoints in an enterprise environment.
• Basic understanding of Microsoft Intune, endpoint security and compliance concepts.
• Strong fault-finding, diagnostic and troubleshooting skills.
• Exposure to PowerShell, automation or API-based tooling.
• Good written and verbal communication skills, including documenting platform changes, workflows and support processes.
• A collaborative approach and the ability to work effectively across technical teams.
• A willingness to learn and develop expertise in modern endpoint management technologies.

Responsibilities

• Support day-to-day Unified Endpoint Management operations across Windows and mobile estate, using Microsoft Intune and related tools to monitor device security, compliance, configuration and patching.
• Triage and support CyberArk Endpoint Privilege Management elevation issues, escalating complex cases where appropriate.
• Work under the guidance of Technical Specialists and Senior Technical Specialists to support endpoint platform operations, upgrades, testing, deployments, change activity and service improvement.
• Manage incidents, service requests and project tasks in line with agreed priorities, providing first- and second-line endpoint support.
• Help improve endpoint platforms in line with business, security and operational needs, while maintaining accurate documentation for platform changes, workflows and support processes.
• Participate in the team’s out-of-hours support rota.

Skills

Windows endpoints

Microsoft Intune

Endpoint security

Troubleshooting

Documentation

Collaboration

PowerShell

Automation tooling

Tools

PowerShell

Job description

Sky is seeking an Associate Technical Specialist to join the Client Technology team within Global Enterprise IT. You’ll support the secure, compliant and reliable operation of Sky’s Windows and mobile estate, assisting with vulnerability remediation, patching and first- and second-line support.

You’ll work in a hybrid model with 2 days in the office weekly, contributing to documentation and continuous improvement across endpoint platforms.