Hybrid Empathetic Debt Support Specialist

PRA GROUP, INC.; Kilmarnock; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Monthly and quarterly recognition

Annual bonus opportunities

Hybrid — currently Monday to Friday, 8

A supportive team culture

Real job satisfaction

Job summary

PRA Group UK is seeking a compassionate contact centre professional to support vulnerable customers across multiple channels. You will handle sensitive conversations, help set up affordable repayment plans, and operate within FCA regulations.

The role emphasizes quality, accuracy, and customer-centric outcomes in a fast-paced, supportive environment. The position offers hybrid work with standard hours and opportunities to recognize and grow within a values-driven team.

Qualifications

• Excellent listening and communication skills.
• Ability to stay compassionate with distressed customers.
• Strong attention to detail and accuracy in communications.

Responsibilities

• Hold meaningful conversations that lead to great customer outcomes.
• Manage customer and third-party communications across phone, email, letter and live chat.
• Use multiple systems to review accounts, record details and support decisions.
• Work with the team to continuously improve processes and outcomes.

Skills

Active listening

Target-driven

Empathetic communication

Calm under pressure

Tools

MS Office

Job description

PRA Group UK is seeking a compassionate contact centre professional to support vulnerable customers across multiple channels. You will handle sensitive conversations, help set up affordable repayment plans, and operate within FCA regulations.

The role emphasizes quality, accuracy, and customer-centric outcomes in a fast-paced, supportive environment. The position offers hybrid work with standard hours and opportunities to recognize and grow within a values-driven team.