EHC Casework Assistant

North Northamptonshire Council; Kettering; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Employee Assistance Programme

Employee Benefits Scheme

Wellbeing support

Travel at HMRC rates

Employee networks

Job summary

North Northamptonshire Council is seeking an EHC Administrator to provide confidential admin support to the Education, Health and Care (EHC) Service. You will be the first point of contact for families and partners, manage communications, and support case allocation with accurate data maintenance.

The role requires GCSEs including English and Maths, and experience in a busy business support function with strong IT skills, stakeholder collaboration and the ability to work under pressure.

Qualifications

• GCSE level education including English and Maths.
• Experience in a business support function within a large organisation.
• Experience building effective relationships across multiple stakeholders.
• Experience in fast-changing, dynamic environments.
• Ability to communicate effectively in written and verbal forms.

Responsibilities

• Provide comprehensive and confidential administrative support to the EHC Service.
• Act as first point of contact for families, professionals and partner agencies.
• Manage team communications, including mailboxes, Teams channels and system updates.
• Support case allocation processes and maintain accurate performance/tracking information.
• Maintain records and data within EHC systems, ensuring accuracy and compliance.
• Assist caseworkers and team leaders with administrative tasks to support service delivery.
• Collaborate with colleagues across the service to ensure continuity and efficiency.
• Coordinate panel meetings, take accurate notes and distribute outcomes and documentation.

Skills

Communication skills

Interpersonal skills

Attention to detail

Ability to work under pressure

Stakeholder management

Education

GCSEs including English and Maths

Tools

IT systems

Job description

Keeping Every Child's Journey on Track Join our Education, Health and Care (EHC) Service and play a vital role in supporting children and young people with Special Educational Needs and Disabilities (SEND). As an EHC Administrator, you will provide efficient, accurate and timely administrative support, helping the team meet statutory requirements and ensuring families, professionals and partners receive an effective and responsive service.What will you be doing?

• Providing comprehensive and confidential administrative support to the EHC Service.
• Acting as the first point of contact for families, professionals and partner agencies.
• Managing team communications, including mailboxes, Teams channels and system updates.
• Supporting case allocation processes and maintaining accurate performance and tracking information.
• Maintaining records and data within EHC systems, ensuring accuracy and compliance.
• Assisting caseworkers and team leaders with administrative tasks to support service delivery.
• Working collaboratively with colleagues across the service to ensure continuity and efficiency.
• Coordinating panel meetings, taking accurate notes and distributing outcomes and documentation.
• Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive Trustworthy Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
• Able to demonstrate a good level of general education to GCSE standard including English and Maths.
• Experience of working within a business support function in a large organisation.
• Experience of establishing strong working and effective relationships across numerous stakeholder groups.
• Experience of working within a fast changing, dynamic environment.
• Must be able to effective communicate in a range of mediums including written and verbal communication
• Competent in the use of IT systems.
• Must be able to evidence analytical and interpretive attention to detail.
• Interpersonal skills with the ability to quickly form effective working relationships
• Ability to work in a pressurised environment.
• Ability to demonstrate awareness/understanding of equal opportunities and other people's behaviour, physical, social and welfare needs.
  We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
  Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think! Why choose us? We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.