Hybrid Ecommerce Integration Specialist - API/EDI Onboarding

TD SYNNEX UK&I; Basingstoke; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Matched pension

Enhanced parental & family leave

Job summary

TD SYNNEX UK&I is seeking an Ecommerce integration specialist to support customers transitioning to electronic platforms and digital solutions. You will configure, test, and validate integrations (EDI, API, XML), coordinating with IT, operations, and commercial teams to ensure smooth implementations and adoption.

You will also troubleshoot issues, deliver training, and create technical documentation while contributing to continuous improvement across digital and e-commerce platforms in a hybrid,

Qualifications

• Experience in a customer integration, e-commerce, technical support, or systems-related role.
• Understanding of electronic integration technologies such as EDI, API, XML, or similar data exchange solutions.
• Strong problem-solving and analytical skills.
• Excellent communication skills with ability to explain technical concepts to non-technical audiences.
• Strong customer focus with commitment to exceptional service.
• Ability to manage multiple priorities and work with cross-functional teams.
• High attention to detail and proactive continuous improvement.

Responsibilities

• Support customer integrations and transition from manual or legacy processes to electronic platforms and digital solutions.
• Configure, test, and validate customer integrations (EDI, API, XML, web portal).
• Coordinate integration projects and timelines with IT, operations, and commercial teams.
• Troubleshoot technical and process-related issues during implementation and rollout phases.
• Deliver customer training and support sessions to promote adoption of electronic solutions.
• Provide technical support and act as a point of contact for integration-related queries.
• Create and maintain technical documentation, interface specifications, and customer configuration guides.
• Support continuous improvement initiatives across digital and e-commerce platforms.
• Undertake additional project and operational activities as required.

Skills

Customer integration

E-commerce

Technical support

Systems knowledge

Tools

EDI

API

XML

Job description

TD SYNNEX UK&I is seeking an Ecommerce integration specialist to support customers transitioning to electronic platforms and digital solutions. You will configure, test, and validate integrations (EDI, API, XML), coordinating with IT, operations, and commercial teams to ensure smooth implementations and adoption.

You will also troubleshoot issues, deliver training, and create technical documentation while contributing to continuous improvement across digital and e-commerce platforms in a hybrid,